We have a 30-day customer satisfaction guarantee. After 30 days of the tracking number confirmation receipt of the item, returns or replacements aren’t covered by the guarantee. Returns and refunds are granted for those items that were received damaged or mistakenly sent in the order. To be eligible for a return, items must be 100% unused in the same conditions that you received it. Original packaging must also be 100% intact.
We strive to provide you with unique and quality items. If an item is damaged our Company Policy is to replace, not to refund. Due to this, we must ask that prior to ordering you make sure you really want the jewelry you purchased.
If you return an order to us without authorization on our end, no refund will be applied. You can obtain an authorization by emailing our support at firstname.lastname@example.org and informing about your concern. If the authorization is not issued to you and you return the item/or refuse delivery, a replacement or refund will not be not granted.
We do not exchange items ordered for incorrect sizes. All products offered have an accurate sizing chart included on the product page. Please verify and double check your correct sizing against the sizing charts provided prior to ordering.
If refund process is approved, you are responsible for paying for the return shipping to our warehouse in Greenville, NC and the order is subject to a $5 restocking fee that will be subtracted from your refunded amount.
Once the returned item is received, a request will be sent to your Credit Card Company or PayPal account, which normally takes 5 to 10 days, for the credit to reflect on your account/statement.
We don't provide refunds for Gift Cards.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace jewelry that are damaged because of shipping. If you need to exchange it for the same item, send us an email at email@example.com
Returning the Items
To return your product/s, mail it to:
119 Twin Creek Cove, Greenville,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.